Support
Having trouble? Look below first. If you can’t find an answer, write to us.
Restore purchases
If you changed phones, reinstalled the app, or a copybook you bought is not showing, use “Restore Purchases” to get it back.
- Make sure the phone is signed in to the same account you used to buy: your Apple account on iOS, your Google account on Android.
- Connect to the internet and open Dutie.
- Open Settings from the “Garden” tab and tap “Restore Purchases”.
- Wait a moment; the copybooks you bought will return to the list.
Purchases on iOS and Android are separate. A copybook bought on an iPhone has to be bought again on an Android phone, and vice versa.
Request a refund
Refunds are handled by the App Store or Google Play. We cannot refund a purchase for you and cannot change the store’s decision.
iPhone and iPad (App Store)
Go to Apple’s Report a Problem site, sign in with the Apple account you bought with, find the purchase and choose to request a refund.
Android (Google Play)
Follow Google’s Google Play refund instructions.
After a successful refund the copybook stops being available for download; there may be a short delay.
Common questions
- Do I need an account?
- No. Dutie has no accounts.
- Is it a subscription?
- No. Each paid copybook is a one-time purchase: pay once for one copybook.
- Where can I see the price?
- Whatever the App Store or Google Play shows is the price.
- Is my reading history still there on a new phone?
- Your reading history, garden and settings live only on your phone. They do not move to a new phone automatically, and they disappear if you delete the app. Copybooks you bought can be brought back with “Restore Purchases”.
Contact us
Write to my@esast.com. Please include:
- whether you use iOS or Android, with your phone model and system version;
- the version of Dutie;
- what happened, ideally with a screenshot;
- if it is about a purchase, the order number from the store receipt.
Please do not put passwords or card details in your email.